Who are we | Our expertise | Why we exist
At Silver Cloud Care NI, we understand that choosing care for yourself or someone you love is a very personal decision. It is about much more than simply arranging a service. It is about finding people you can trust, people who listen, and people who genuinely understand what matters to you and your family.
Silver Cloud Care NI was founded with a simple belief: everyone should have the opportunity to receive high-quality, compassionate care in the place they call home, for as long as it is safe and right for them.
Silver Cloud Care NI is supported by an experienced management team with over 40 years of combined experience within healthcare and social care. Our knowledge and experience spans a wide range of care settings and support needs, including frailty, dementia, learning disabilities, mental health, neurological conditions, physical disabilities, complex care and end-of-life care.
We support older children, young people and adults, providing care that is tailored to the individual and their circumstances.
Our experience has taught us that no two people, and no two families, are the same. That is why we do not believe in a one-size-fits-all approach to care.
Professional, safe and regulated care
Silver Cloud Care NI is committed to providing care to the highest possible standards. We are registered and regulated with the Regulation and Quality Improvement Authority (RQIA) and operate within the regulatory and professional requirements relevant to the services we provide.
We are also registered with the Northern Ireland Social Care Council (NISCC), with appropriate AccessNI checks in place for our staff, and are registered with the Information Commissioner's Office (ICO).
These registrations and safeguards are an important part of the way we work, but for us, good care is about more than meeting regulations. It is about creating a culture where people are treated with dignity, respect and kindness, where our team and Silver Carers are supported and developed, and where families can feel confident that their loved one is in safe hands.
We take our responsibilities seriously. From recruitment and training through to care planning, safeguarding, quality assurance and ongoing support, we continually look at how we can improve the service we provide.
We understand because we have families too.
Behind every care package is a person, and behind that person is a family.
We understand the worry that comes with seeing someone you love become less independent. We understand how difficult it can be to make decisions about care, particularly when you are trying to balance work, children, family life and your own responsibilities.
We understand the wish to keep someone at home for as long as possible. We also understand that sometimes circumstances change and families need additional support to make that possible.
Our team has extensive experience of supporting individuals and families through some of life's most difficult and emotional times. We know that care can sometimes feel overwhelming, particularly when you are trying to understand what support is available and how to access it.
That is where we come in.
We are here to listen, to guide and to help you navigate the care system. We will take the time to understand what you need, what matters to you and what you want your life to look like.
Care that fits around you
We have never wanted Silver Cloud Care NI to be a service that simply arrives at the door, completes a list of tasks and leaves again.
We believe care should fit around your life, not the other way around.
That is why our care visits are a minimum of one hour. We don't believe in rushed 15-minute or 30-minute calls where a person feels like they are simply being fitted into a timetable.
Our care is not about watching the clock. It is about having the time to provide care properly.
A minimum one-hour visit gives our care team the opportunity to do more than simply complete essential tasks. It allows time to talk, to listen, to make sure someone is comfortable, to provide companionship and to notice when something isn't quite right.
Have a dog? No problem. We understand the special relationship people have with their pets and the important part they play in everyday life.
Need a little help around the house? No problem. Sometimes it is the small things — changing a lightbulb, helping with household tasks or getting something done that has become difficult — that can make the biggest difference.
Want to get out and about? No problem. We can provide companionship and support you to attend appointments, meet friends, enjoy activities or simply get out of the house.
Want to remain at home but find that a short visit in the morning isn't enough? No problem. We can work with you and your family to develop a personalised package of care that provides the level of support you actually need.
Need support overnight? We can provide sleep-in or waking-night care, depending on your individual circumstances.
Need additional support during the final stages of life? We can provide 24-hour care and support, helping to ensure your loved one can remain at home where possible, while also giving family members the reassurance and breathing space they need.
Care across Northern Ireland
Silver Cloud Care NI provides care and support across all of Northern Ireland.
Wherever you are in Northern Ireland, our aim is to make high-quality, personalised care accessible to you and your family.
Whether you need occasional support, regular home care, companionship, personal care, complex care or Live In, we will work with you to understand what is needed and develop a package that works for you.
It's about more than care
For us, good care is about helping people to continue living their lives — not simply caring for their care needs.
It is about maintaining independence where possible. It is about having choices. It is about being listened to. It is about knowing that the person coming into your home understands that this is your home, your family and your life.
Sometimes you may need a helping hand for an hour or two. Sometimes you may need regular personal care and support throughout the day. At other times, you may need someone there around the clock.
Whatever your circumstances, we will take the time to understand them.
We will work with you, your family and other professionals involved in your care to build a package that is personalised, flexible and responsive to your changing needs.
We aren’t superheros, we are YOU. We recognise the challenges that families face. We too have had loved ones whose dearest wish was to be in their own home and we know the difficulties that arise in trying to grant that wish. Quite simply, we have tried to put ourselves in your shoes.
We know that asking for help isn't always easy. We know that accepting care can feel like a big step. And we know that when you are trusting someone to care for a person you love, you want to know that they genuinely care.
At Silver Cloud Care NI, we do.
From a helping hand around the home to comprehensive, complex or 24-hour care, our aim is always the same:
To help older children, young people and adults live safely, comfortably and as independently as possible at home, with the right care, at the right time, in the right way.